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Void a Tax Free Form

When voiding, a Tax Free Form that has already been issued is invalidated at Global Blue. Voiding is required if the sale is reversed or if the Tax Free Form was issued incorrectly.

Procedure at the point of sale

  1. The cashier opens the transaction lookup and selects the sales transaction.
  2. The cashier presses the button for voiding.
  3. The solution checks with Global Blue whether the Tax Free Form may be voided.
  4. After successful voiding the link to the document number is removed in LS Central.

Procedure in the back office

  1. The user opens the [Transaction Register] and selects the transaction.
  2. The user runs [Global Blue] > [Void Tax Free Form].

When voiding is not possible

Situation Message
No Tax Free Form has been issued for the transaction. The transaction was not issued and can therefore not be voided.
The Tax Free Form has already been voided. The transaction has already been voided.
The refund has already been paid out. The transaction has already been cashed out and can no longer be voided.

Warning

If the refund has already been paid out, voiding is not possible. The user clarifies such cases directly with Global Blue.

Automatic voiding

The solution also voids the Tax Free Form if the sale is reversed using the standard functions of LS Central. Details are described in the article Returns and Exchanges.