Connection Log

The Global Blue Connection Log documents every request to the Global Blue service and the corresponding response. It is used for troubleshooting if issuing, printing or voiding does not work as expected.

The user opens the overview by searching for „Global Blue Connection Log“. The most recent entry is shown first.

Fields

Field	Description
[Entry No.]	Consecutive number of the log entry.
[Request Type]	Type of the request, for example authentication, eligibility check, voiding, reprinting or search.
[Connection DateTime]	Time at which the request was sent.
[Connection End DateTime]	Time at which the response was received.
[Http Status Code]	Status code of the response. Values in the 200 range indicate successful processing.
[Http Status Message]	Explanation of the status code.
[Request URL]	Address to which the request was sent.
[Error Message]	Error text if the request was not successful.

Showing details

In the fact box on the right the solution shows the complete content of the request and the response in a structured form. There the user can see, for example, which traveller and receipt data was transferred and what Global Blue responded.

Tip

When contacting support the user states the [Entry No.] of the relevant log entry and the time of the request.