Messages

This article describes the messages issued by Global Blue for LS and names the required action. All messages start with the note „Global Blue Tax Free“.

Messages about the setup

Message	Cause and action
Please check the mandatory Setup for Global Blue in %1.	At least one mandatory field is missing on the page named. The user completes the entries according to Setup.
The Issue Model Value is already defined in this Setup.	An issue model value may be used only once per issue model. The user selects a different value.
Currently in your system no encryption key exists.	An encryption key is required to store the password. The user creates the key or contacts the system administrator.

Messages when issuing

Message	Cause and action
This Transaction has already been issued to Global Blue.	A Tax Free Form already exists for the receipt. The user checks the overview Global Blue Transactions.
This transaction is not processable. You can only process sales transactions that are not returned or voided.	The receipt is not a valid sales transaction. The user selects a different receipt.
The allowed number of days between the sales receipt date and the issuance of a Tax Free Form has been exceeded.	The [Time Limit for Issuing] of the store has expired. Issuing is no longer possible.
Item No: %1 is ineligible for Tax Free.	The receipt contains an excluded item. The user creates a separate receipt for the eligible items.
Transactions having only Service Items are not eligible for Tax Free.	The receipt contains no eligible goods.
The Transaction Amount is not eligible for Tax Free.	The minimum amount of Global Blue has not been reached.
Used VAT Rate is not eligible for Tax Free.	The goods are subject to a VAT rate that is not refunded.
No Membership Card found for %1.	The membership card recorded on the receipt does not exist. The user checks the master data.
No Member Contact found for %1.	The contact with the traveller data is missing for the membership card.

Messages about consolidation

Message	Cause and action
Consolidation is not allowed for Store No. %1.	The user issues the receipts individually or activates consolidation on the Store Card.
Consolidation is not allowed across shops.	The user issues the receipts separately per store.
Only transactions of the same day may be consolidated.	The user selects receipts with the same receipt date.

Messages when voiding and reprinting

Message	Cause and action
This Transaction was not Issued, so it can not be voided.	No Tax Free Form exists for the receipt.
This Transaction was not Issued, so it can not be reprinted.	No Tax Free Form exists for the receipt. The function Search a Tax Free Form may help.
This Transaction has already been voided.	The Tax Free Form is already invalid.
This Transaction has already been cashed out, so it can not be voided.	The refund has been paid out. The user clarifies the case with Global Blue.
Could not find Global Blue Tax Free Form for this Transaction.	No matching document exists at Global Blue.

Messages about the connection

Message	Cause and action
Error when trying to connect to Global Blue API.	The interface cannot be reached. The user checks the internet connection and the addresses in the Global Blue Setup.
The Request was not successful.	Global Blue rejected the request. Details are available in the connection log.
Connection was closed by Global Blue. Please try again.	The user repeats the process.
The issuing process failed.	The Global Blue user interface is closed. The user repeats the process later. The message contains the error code of Global Blue.

Tip

If a message contains an error code from Global Blue, the user states this code when contacting support.